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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎01-19-2018 12:14 PM

HP Recommended
Product: HP OfficeJet Pro 8720 All-in-One Printer series
Operating System: Microsoft Windows 10 (64-bit)

I want to scan to my computer from the printer control panel. It will let me scan to a file on my computer from the computer, but there it says I have to set it up.  I can't find where to set it up.

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-19-2018 04:42 PM - edited ‎01-19-2018 06:24 PM

HP Recommended

Hi @lg118,

Thanks for using the HP Forums.  Apologies for jumping in here.

 

Please install the FULL feature software.

 

Then enable the "Scan to Computer" feature.

 

These resources will show you how it's done :

 

Installing the Software for HP Officejet Pro 8730

(different printer but steps are the same)

 

Scan to Computer (New UI)

  

For more scanning tips, click here.

 

Scanning for Dummies
Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



View solution in original post

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4 REPLIES 4

‎01-19-2018 12:59 PM

HP Recommended

@lg118

 

When touch Scan then Computer, can you see your computer on the list ?

 

1. If no please try

 

(a) Double click icon on desktop,

(b) Click Scan,

(c) Click Manage Scan to Computer,

(d) Click Enable.

 

Then try

 

2. If yes, select a right computer you wish to scan to.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎01-19-2018 04:42 PM - edited ‎01-19-2018 06:24 PM

HP Recommended

Hi @lg118,

Thanks for using the HP Forums.  Apologies for jumping in here.

 

Please install the FULL feature software.

 

Then enable the "Scan to Computer" feature.

 

These resources will show you how it's done :

 

Installing the Software for HP Officejet Pro 8730

(different printer but steps are the same)

 

Scan to Computer (New UI)

  

For more scanning tips, click here.

 

Scanning for Dummies
Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



Was this reply helpful? Yes No

‎01-19-2018 07:25 PM

HP Recommended

Thank you!  I had previously taken the "recommended software" route. By downloading the "Full Sotware" option, it solved the problem.  Thank you so much!

Was this reply helpful? Yes No

‎01-19-2018 07:26 PM

HP Recommended

Hi @lg118,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



Was this reply helpful? Yes No
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