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tugs04
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scan error message Driver check X

HP DJ3762
Microsoft Windows 10 IOT

HP DJ3762 just set up ...printer working fine. Scanner error message No paper in Auto Paper Feeder...document to scan was in feeder tray. I ran scan Doctor...error message Driver check X ...carried out solution requested. Still getting error message no paper in feeder tray?

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HP Support Agent
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scan error message Driver check X

@tugs04, Welcome to HP Support Community!

 

I recommend you delete the driver and root level and retry, follow the steps below: 

 

1)In Windows, search for and open Programs and features 

2) Select your HP Printer 

3) Select Uninstall 

4) In Windows, search for and open Devices and printers 

5) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 

6) Open up the run command with the “Windows key + R” key combo. 

7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 

😎 Click on the “Drivers” tab 

9) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10) Select Ok 

11) Select Apply and Ok on the Print Server Properties windows 

12) Close Devices and Printers.

 

Once the uninstallation is complete, you can download and install the latest software from here.

 

Keep me posted.

Cheers 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
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tugs04
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scan error message Driver check X

Still have the same error message on scan doctor driver device x

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HP Support Agent
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scan error message Driver check X

@tugs04

 

Try alternate methods of scanning.

HP and Microsoft have developed tools and apps to scan from a Windows computer. These apps include the HP Scan and Capture app, Windows Paint, and the Windows Scan app.

  • HP Smart app (Windows 10): Search the Microsoft Store for HP smart to find and install this app. For more information, go to Using the HP Smart App (Windows 10).

  • HP Scan and Capture app (Windows 10, 😎: Scan documents or photos from the printer or webcam. A full feature driver must be installed on the computer. For more information, go to Using the HP Scan and Capture App (Windows 8 and 10).

  • Windows Scan app (Windows 10, 😎: Search the Microsoft Store for windows scan to find and install this app.

  • Microsoft Paint (All Windows versions): Search Windows for paint, and then open the Paint desktop app. Click File or the menu icon  , and then click From scanner or camera.

  • Windows Fax and Scan (All Windows versions): Search Windows for fax to open the desktop app, and then click New Scan.

  • Webscan utility (network printers): Obtain the printer IP address and use it to open the printer's Embedded Web Server (EWS) in a web browser. On your printer's website, click Webscan on the Scan tab.

Let me know the outcome.

Cheers 🙂

 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

TEJ1602
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tugs04
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scan error message Driver check X

 Did all that and still getting the scan doctor coming up with Driver X

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HP Support Agent
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scan error message Driver check X

@tugs04

 

Do you have any anti-virus or security software installed on your computer?

 

Check Windows Image Acquisition settings

Windows Image Acquisition (WIA) is a Windows service that helps communication between the computer and scanners. If WIA is not activated, scan jobs can fail.

  1. In Windows, search for and open View local services.

  2. In the Services window, scroll down the list and find Windows Image Acquisition (WIA).

  3. Look at the Status and Startup Type values.

    • If the status is Started or Running and the Startup Type is Automatic, WIA is running correctly. Skip to the next step.

      Making sure WIA Status is Running and Startup Type is Automatic

    • If the status is Disabled or no status displays, right-click Windows Image Acquisition (WIA), click Properties, click the General tab, select Automatic from the Startup type dropdown menu, and then click Start.

      If the Start button is grayed out, go back to the Services menu, make sure Remote Procedure Call, Shell Hardware Detection, RPC Endpoint Mapper, and DCOM Server Process Launcher are running and set as Automatic, and then start WIA.

Try to scan. See if that works.

 

Keep me posted.

Cheers 🙂

 

TEJ1602
I am an HP Employee

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