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‎10-30-2019 03:10 PM - edited ‎10-30-2019 03:14 PM

HP Recommended
Product: deskjet 3630 all-in-one printer
Operating System: Chrome OS

I have been using webscan for a while. But today I connected and the Scan option is no longer available. I do have webscan enabled in the security settings. I have the latest firmware according to the EWS page.

 

UPDATE: This is really weird. It works in a chrome browser from my windows machine, but not in a chrome browser on my chromebook. Makes no sense at all.

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-31-2019 10:41 AM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Can you try to update the Chrome browser on your Chromebook?

 

Thanks.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



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3 REPLIES 3

‎10-31-2019 10:41 AM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Can you try to update the Chrome browser on your Chromebook?

 

Thanks.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



Was this reply helpful? Yes No

‎11-05-2019 04:02 PM

HP Recommended

I applied all updates and it looks the same.

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‎11-05-2019 07:25 PM

HP Recommended

Tried again and looks like I needed an OS update. Thanks that worked!

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