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MD8593985492734
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scan tab missing from ews

deskjet 3630 all-in-one printer
Chrome OS

I have been using webscan for a while. But today I connected and the Scan option is no longer available. I do have webscan enabled in the security settings. I have the latest firmware according to the EWS page.

 

UPDATE: This is really weird. It works in a chrome browser from my windows machine, but not in a chrome browser on my chromebook. Makes no sense at all.

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Message 2 of 4
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scan tab missing from ews

Hi,

Thanks for using the HP Support Community.

 

Can you try to update the Chrome browser on your Chromebook?

 

Thanks.

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MD8593985492734
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scan tab missing from ews

I applied all updates and it looks the same.

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MD8593985492734
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scan tab missing from ews

Tried again and looks like I needed an OS update. Thanks that worked!

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