• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP ENVY 5540 All‑in‑One Printer
Microsoft Windows 10 (64-bit)

after latest windows update scan to computer is not working looks to be a driver problem

 

i removed hp software run HPEasyStart setup installed HP Smart app now can scan  and print but hp printer still not showing up

under network on desktop it does show up under wifi connections.

1 REPLY 1
HP Recommended

found  this out malwarebytes has a conflict causing the problem

from malwarebytes forum

Web Protection component is somehow interfering with the scanner's communication, possibly on a driver level and if that is the case it means we can't exclude it as driver's cannot be excluded from Web Protection.

 

this looks to be the problem here also hp repair tool shows a driver communication error when Web Protection is enabled, when disabled shows no error and scanner works.

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.