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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎09-23-2020 08:42 PM

HP Recommended
Product: officejet 3830
Operating System: Microsoft Windows 10 (32-bit)

my officejet 3830 is connected to hp elitebook, and prints fine. But when I try to scan to my laptop, screen says no computer found

Category:
1 REPLY 1

‎09-23-2020 11:53 PM - edited ‎09-23-2020 11:54 PM

HP Recommended
@GringoGurabo 
Hello,

Please restart the printer, computer, and router for solve this problem.
  1. Turn the printer off, and then wait 10 seconds.
  2. Disconnect the printer power cord from the printer.
  3. Turn off the computer or the device you are trying to print from.
  4. Connect the printer power cord to the printer, and then turn on the printer.
  5. Disconnect the power cord from your wireless router, and then wait 30 seconds.
  6. Reconnect the power cord to the router.
     NOTE: 
    Wait until internet service is restored. Internet service is interrupted while the router is off.
  7. Wait at least 3 minutes, then turn on the computer.
  8. Try to scan.

I remain at your disposal in case of need.


Best regards,:Wink:



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