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Message 1 of 4
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scan to google drive error

HP Recommended
OfficeJet 6600
Other

I have a Officejet 6600 printer, after latest firmware upgrade (2018) I get often errors in upload scanned file to google drive. I get error "processing error. try again or manually update the firmware"

I already disabled and reenabled HP Apps on printer many times but problem is still present.

I didn't change WiFi network nor printer position.

Problem appears both with single page document and with multi page.

Please is there a solution?

3 REPLIES 3
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HP Support Agent
HP Support Agent
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Message 2 of 4
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HP Recommended

Hi @carlo2411,

 

I'd like to help!

 

What device are you using the printer with, a Windows computer, Mac, Android or an iPhone?

 

you may refer -Setting Up and Using the Google Drive App on Your HP Printer

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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Message 3 of 4
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HP Recommended

my problem isn't with a device, but it's only with the printer. The printer is unable to upload documents to gdrive

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HP Support Agent
HP Support Agent
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Are you trying to scan to subfolders in google drive?

 

What is the error you receive when you try and scan to google drive?

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