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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎12-28-2018 06:41 PM

HP Recommended
Product: HP Deskjet 2540 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

Hi

Is it posible to scan a document from the flat bed on my HP Deskjet 2540 printer to my laptop wirelessly? Thanks

 

 

7 REPLIES 7

‎12-28-2018 06:47 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Yes, it is possible.  The printer needs to be installed with the FULL feature software and connected wirelessly.

 

These resources would be useful:

 

HP Deskjet 2652 & 2655: Download Install Software & Connect using HP Auto Wireless

 

HP Deskjet 2652 & 2655: Scan Multiple Pages to a PDF Document

 

HP Deskjet 2652 & 2655 : Scan Multiple Photos with Auto Crop

 

HP DeskJet 2621 | 2623 | 2655 | 2652 | 2631 | E4 error Paper jam & how to clear it

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



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‎12-28-2018 07:27 PM - edited ‎12-28-2018 07:28 PM

HP Recommended

Thanks for your reply Greenturtle

 

Your links are for a different model but I'm assuming you think the links should apply to my  printer as well? I have loaded the software as best as I can but when I open the software & click the "Scan" option I get an error message.  IMG_1281.JPGIMG_1281.JPG

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‎12-28-2018 08:37 PM

HP Recommended

HI @dom1956

 

My bad!  Read the printer model wrongly.  The Deskjet 2540 is a fairly old printer.

 

It does support wireless as well.

 

Here's what we suggest - uninstall and reinstall the FULL feature software. 

How to Uninstall Download & Reinstall a Printer software

Here's the correct link to the FULL feature software (do change the Operating System via the dropdown if it's not correct):

 

https://support.hp.com/sg-en/drivers/selfservice/hp-deskjet-2540-all-in-one-printer-series/5295960

 

Install it via USB connectivity first, then Convert USB to Wireless.

 

These examples show you how it's done:

HP Ink Tank Wireless 415 : Download,install software & connect USB Part 1

 

HP Ink Tank Wireless 415 : Convert from USB to wireless connectivity Part 2

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



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‎12-29-2018 07:37 PM

HP Recommended

Thanks again Greenturtle

 

Would it be possible to get my printer set to scan wirelessly without first needing to install the software using an USB cable. The reason for this question is because (you guessed it) I do not have a USB cable. This printer was given to me but it did not come with a USB cable. The instructions in your link say to use a USB cable when doing the install. Thanks

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‎12-29-2018 09:03 PM

HP Recommended

Hi,

 

It is possible without the USB cable but still, the software is needed to do that.  Please refer to the resource::

 

https://support.hp.com/sg-en/document/c03820126

 

However, if it fails, then probably using USB to set it up and then convert USB to wireless would be an alternative.

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



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‎12-30-2018 08:23 AM

HP Recommended

Hi Greenturtle

So far I am having no luck trying to get this printer set up. I have tried to follow your install instructions as best as I can but the pic below is what I end up at. Thanks for your time. hp1.png

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‎12-30-2018 07:14 PM

HP Recommended

Hi

Can you try this:

* *Note that if there are other printers installed, these will need to be reinstalled after this.

Step 1. Uninstall the HP Software from your PC.

Please follow the steps provided to uninstall the printer software in the link: Uninstalling the Printer Software (Windows)
https://support.hp.com/in-en/document/c02259020

Also, please follow the steps provided below to completely remove the printer software from printer properties.
Steps to remove printer driver files from Print Server Properties:

Step 2. Open the Print Server Properties dialog window by doing one of the following:
• Click the Start menu and in the search field type 'printui /s /t2' (without the quotes), and then press Enter or click it in the search list.
• Press WINDOWS-R on the keyboard to bring up the Run window, type in 'printui /s /t2' (without the quotes), and then press Enter or click OK.
• From the Start menu or the Start screen:
• Open Devices and Printers.
• Select any printer and then click "Print server properties" at the top of the window.
• Click on the Drivers tab.

Step 3. Backup your registry before making any registry changes, the following resource will show you how:
https://support.hp.com/in-en/document/c03485724

Step 4. Update the registry using the Reg file below
Note: this will change some printer related policies for your PC):
https://www.dropbox.com/s/avbv56zdgwv7600/kernel.reg?dl=1

Step 5. Right click the Start menu and select Run.
Type Services.msc and press OK.
Locate and stop the Print Spooler service

Step 6. Browse to c:\Windows\System32\spool\drivers.
Rename W32X86 to W32x86.old
Rename x64 to x64.old
Note: if any of these folders fail to rename reboot your PC and then Continue following the steps starting from Step 5.

Step 7. Restart PC.

Step 8. Finally, reinstall the HP Software.

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



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