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Posts: 1
Member Since: ‎04-16-2018
Message 1 of 2 (106 Views)

scanned documents gone

Product Name: hp photosmart C309a
Operating System: Other

I had scanned 160 pages of document into PDF, suddently computer told me not enough room in memory for the system to run the program, and also said to close all open programs and try scanning again. Then it was all gone, nothing else... it did not even ask me to save them. I could NOT find them (the scanned) elsewhere...I did NOT save them in the first place. 


Subsequently, my printer would not make black-white copy either, so while I was trying to do Hard Reset and else, I unplugged the wrong power cord for many times, so that my computer was actually rebooted for many times...


However, does that mean all my scanned documents WERE GONE......? (Operating System. Microsoft Edge)


Thank you for any help or answering!

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Posts: 21,074
Member Since: ‎07-30-2012
Message 2 of 2 (86 Views)

Re: scanned documents gone

All I can suggest is that you search your entire computer for *.pdf to look at all pdf files.

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I used to work for HP but I saw the light and retired.

Printer Hint #1 - Always buy a printer with a display panel for easy configuration.
Printer Hint #2 - Always buy a printer with separate black and separate color cartridges.
Printer Hint #3 - Always buy a wireless printer with an Ethernet port for backup.
Special Hint: There is a 97.2% (and increasing) chance the information you seek is in the User Guide/Manual or on your printers HP Support Page. Remember, Google is your friend.
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