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Member Since: ‎09-29-2011
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scanner does not recognize computer but will print

I have a hp photosmart C410a  will not recognize and execute scan from printer or computer.  States no computer is found?

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Posts: 17,940
Member Since: ‎11-21-2008
Message 2 of 2 (8,539 Views)

Re: scanner does not recognize computer but will print

Schbulders, welcome to the forum.


I had the same problem when I installed my C310a.  I couldn't get HP Solution Center to open, either.  I opened the Control Panel / Devices and Printers / right clicked on the C310a and selected Sharing / checked Share this printer.  At this point it recognized the computer and scanned from the computer.


Please click "Accept as Solution" if your problem is solved.


HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)

HP Omen X; i7-6700K; 16 GB DDR4 2133; GTX 1070; 256 GB SSD M.2; Win 10 Home

HP Photosmart 7520 AIO

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