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Message 1 of 2
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Flag Post

scanner doesn't find printer

HP Recommended
MFP M127fn
Microsoft Windows 10 (32-bit)

Apparently HP has changed software since the last time that I scanned.  I have a USB connection and no matter what I do the scanner cannot connect to printer.  I tried updating the driver, which says the printer is connected, in fact, I have no trouble printing.

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HP Support Agent
HP Support Agent
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HP Recommended

 Hi @pvlindenver,

 

I'd like to help!

 

Are you able to make a copy using the printer?

What is the exact error you receive when you try and scan?

 

 Use HP Print and Scan Doctor to check connectivity

Download a special version of HP Print and Scan Doctor specifically created to help with printer offline conditions.

  1. Download HP Print and Scan Doctor.
  2. Run HPPSdr.exe from the download location on your computer.
  3. Once HP Print and Scan Doctor opens, click Start, and then select your printer.
    • If your printer in not in the list, turn it off and on, and then click Retry.
    • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.
  4. If a screen prompts you to turn on printer updates, click Yes.
  5. If a screen prompts you to make your printer the default printer, click Yes.

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping 

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