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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎10-10-2018 10:59 AM - edited ‎10-10-2018 11:06 AM

HP Recommended
Product: mfp m426fdn

When scanning a blank page on the flatbed, there is an image on top 1-1/2" of paper that looks like a reflection of the internal parts. It also displaces the scanned image 1-1/2" down and off the page. This doesn't occur when using the ADFmfp426 ghost.PNGThis is the image at top of page

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1 ACCEPTED SOLUTION

Accepted Solutions

‎10-10-2018 12:01 PM

HP Recommended

Hi I would like to assist to the best of my ability to solve your problem.I hope the information i supply will be of help.

As soon as the image is released for viewing i will attend to your problem.In the mean time can you tell if there is any dirty image on the bottom of the glass.This might be in the form of dust or even like a smoke effect under the glass.I will look out for the post.

I am A certified Copier Technician.
It is so nice to give some help where possible and the forum is a great idea Thank You.Sometimes a picture speaks louder than words to find a solution.Should you find my help use full just give some credit for my effort please.
.Thank You.Copier-Pro
If you found this post helpful, you can let others know and also show your appreciation by clicking the “Accept as Solution”button, “Thumbs up" button!

#################################################################
I'M NOT AN HP EMPLOYEE AND DO ANSWER THESE QUESTION ON MY OWN BEHALF.
#################################################################

View solution in original post

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3 REPLIES 3

‎10-10-2018 12:01 PM

HP Recommended

Hi I would like to assist to the best of my ability to solve your problem.I hope the information i supply will be of help.

As soon as the image is released for viewing i will attend to your problem.In the mean time can you tell if there is any dirty image on the bottom of the glass.This might be in the form of dust or even like a smoke effect under the glass.I will look out for the post.

I am A certified Copier Technician.
It is so nice to give some help where possible and the forum is a great idea Thank You.Sometimes a picture speaks louder than words to find a solution.Should you find my help use full just give some credit for my effort please.
.Thank You.Copier-Pro
If you found this post helpful, you can let others know and also show your appreciation by clicking the “Accept as Solution”button, “Thumbs up" button!

#################################################################
I'M NOT AN HP EMPLOYEE AND DO ANSWER THESE QUESTION ON MY OWN BEHALF.
#################################################################
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Was this reply helpful? Yes No

‎10-10-2018 03:41 PM

HP Recommended

Because some information is critical i will post a private message to U.Once you receive the Private message just open the envelope icon next to your profile log on and follow the steps.Good Day.I think that your scanner has lost its home position settings.I did send you a private message on the reset.Hope this will help.

I am A certified Copier Technician.
It is so nice to give some help where possible and the forum is a great idea Thank You.Sometimes a picture speaks louder than words to find a solution.Should you find my help use full just give some credit for my effort please.
.Thank You.Copier-Pro
If you found this post helpful, you can let others know and also show your appreciation by clicking the “Accept as Solution”button, “Thumbs up" button!

#################################################################
I'M NOT AN HP EMPLOYEE AND DO ANSWER THESE QUESTION ON MY OWN BEHALF.
#################################################################
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‎10-11-2018 12:41 PM

HP Recommended

This was such a fast response and right on!

Thank you!

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