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AnnDP
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scanner mfp28w-31 does not work at all

scanner mfp28w-31
Microsoft Windows 10 IOT

I want to scan a document and place it on the laptop, but the scanner only prints passport format on paper.

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HP Support Agent
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scanner mfp28w-31 does not work at all

@AnnDP

 

Welcome to HP support community.

 

How are you trying to scan, from the printer to computer?

Which application are you using to scan?

 

Reply with the requested information for more assistance.

Cheers.

Sandytechy20
I am an HP Employee

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AnnDP
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scanner mfp28w-31 does not work at all

We tried to scan from printer to computer. We ended up re-installing the printer, and for the time being we can scan.

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HP Support Agent
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scanner mfp28w-31 does not work at all

@AnnDP

 

Are you able scan the correct after reinstalling the driver.

 

Cheers.

Sandytechy20
I am an HP Employee

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