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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎08-08-2020 10:11 AM - edited ‎08-08-2020 12:45 PM

HP Recommended
Product: HP 9020 all-in-one
Operating System: Microsoft Windows 10 (64-bit)

I have installed and reinstalled every tool available, but cannot fix the problem. There is no issue with any printing functions and I can scan using the HP smart app.  I cannot set up "Scan To Computer"  or other scanning functions from the printer. It says that I need to download software, which I have done several times.  See screenshots below:HP Office Pro.JPG

 

 

 

 

 HP Scan.JPG

6 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-09-2020 05:25 AM

HP Recommended

Hi,

Thanks for using the HP Support Community.

Can you download and install the FULL featured printer software from HP for your operating system:
https://www.youtube.com/watch?v=snRmToGtgZo

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

 

Here's how to Enable Scan to Computer:

 

1. Click on the printer Icon (on your desktop) and it will bring up the HP Printer Assistant.
2. Under the Scan menu, there is a “Manage Scan to Computer”, click on that.
3. Make sure that you “Enable” Scan to Computer. Also make sure the tab “Automatically start Scan to Computer when I log on to Windows” is checked if you want to make this feature permanent. (the following video will show you how)

https://www.youtube.com/watch?v=YRnUcDybWbQ

How to use "Scan to Computer" properly
https://www.youtube.com/watch?v=70GlNM9ytbc

Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



View solution in original post

HP Officejet 4650: How to use "Scan to Computer" properly
HP Officejet 4650: How to use "Scan to Computer" properly
youtube.com/watch?v=70GlNM9ytbc
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 This tutorial shows how to use "Scan to Computer" properly. The feature uses the last known "Saved" settings of the Scan software. We will demonstrate how it works in this video. This is applicable to ALL the HP
Was this reply helpful? Yes No
3 REPLIES 3

‎08-09-2020 05:25 AM

HP Recommended

Hi,

Thanks for using the HP Support Community.

Can you download and install the FULL featured printer software from HP for your operating system:
https://www.youtube.com/watch?v=snRmToGtgZo

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

 

Here's how to Enable Scan to Computer:

 

1. Click on the printer Icon (on your desktop) and it will bring up the HP Printer Assistant.
2. Under the Scan menu, there is a “Manage Scan to Computer”, click on that.
3. Make sure that you “Enable” Scan to Computer. Also make sure the tab “Automatically start Scan to Computer when I log on to Windows” is checked if you want to make this feature permanent. (the following video will show you how)

https://www.youtube.com/watch?v=YRnUcDybWbQ

How to use "Scan to Computer" properly
https://www.youtube.com/watch?v=70GlNM9ytbc

Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



HP Officejet 4650: How to use "Scan to Computer" properly
HP Officejet 4650: How to use "Scan to Computer" properly
youtube.com/watch?v=70GlNM9ytbc
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 This tutorial shows how to use "Scan to Computer" properly. The feature uses the last known "Saved" settings of the Scan software. We will demonstrate how it works in this video. This is applicable to ALL the HP
Was this reply helpful? Yes No

‎08-11-2020 06:53 AM

HP Recommended

Problem solved!!

Was this reply helpful? Yes No

‎08-12-2020 04:04 AM

HP Recommended

Hi @TerryB5 ,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



Was this reply helpful? Yes No
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