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Solved!

scanner not found

HP Recommended
HP 9020 all-in-one
Microsoft Windows 10 (64-bit)

I have installed and reinstalled every tool available, but cannot fix the problem. There is no issue with any printing functions and I can scan using the HP smart app.  I cannot set up "Scan To Computer"  or other scanning functions from the printer. It says that I need to download software, which I have done several times.  See screenshots below:HP Office Pro.JPG

 

 

 

 

 HP Scan.JPG

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HP Recommended

Hi,

Thanks for using the HP Support Community.

Can you download and install the FULL featured printer software from HP for your operating system:
https://www.youtube.com/watch?v=snRmToGtgZo

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

 

Here's how to Enable Scan to Computer:

 

1. Click on the printer Icon (on your desktop) and it will bring up the HP Printer Assistant.
2. Under the Scan menu, there is a “Manage Scan to Computer”, click on that.
3. Make sure that you “Enable” Scan to Computer. Also make sure the tab “Automatically start Scan to Computer when I log on to Windows” is checked if you want to make this feature permanent. (the following video will show you how)

https://www.youtube.com/watch?v=YRnUcDybWbQ

How to use "Scan to Computer" properly
https://www.youtube.com/watch?v=70GlNM9ytbc

Hope that helps.



I am an HP Employee
Although I am speaking for myself and not for HP.
Please click “Kudos Thumbs up” as an encouragement and “Accept as solution” if this has helped solved your problem.
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 This tutorial shows how to use "Scan to Computer" properly. The featur...
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would...
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 This tutorial shows how to enable the "Scan to Computer" feature for y...
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HP Recommended

Problem solved!!

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HP Recommended

Hi @TerryB5 ,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!



I am an HP Employee
Although I am speaking for myself and not for HP.
Please click “Kudos Thumbs up” as an encouragement and “Accept as solution” if this has helped solved your problem.
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