I have installed and reinstalled every tool available, but cannot fix the problem. There is no issue with any printing functions and I can scan using the HP smart app. I cannot set up "Scan To Computer" or other scanning functions from the printer. It says that I need to download software, which I have done several times. See screenshots below:
Once you have downloaded and installed the FULL feature software, you will be able to print and scan.
Here's how to Enable Scan to Computer:
1. Click on the printer Icon (on your desktop) and it will bring up the HP Printer Assistant. 2. Under the Scan menu, there is a “Manage Scan to Computer”, click on that. 3. Make sure that you “Enable” Scan to Computer. Also make sure the tab “Automatically start Scan to Computer when I log on to Windows” is checked if you want to make this feature permanent. (the following video will show you how)
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