cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Rosa31
New member
1 0 0 0
Message 1 of 2
80
Flag Post
HP Recommended

scanner problem

hp office jet pro 7720 series
 

we have just configured the new printer but it does not make copies or scans. exits scanner error, damaged device

1 REPLY 1
HP Support Agent
HP Support Agent
11,546 11,537 557 595
Message 2 of 2
40
Flag Post
HP Recommended

scanner problem

@Rosa31

 

I suggest you do a Hard Reset on the printer

 

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

 

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

 

Refer to this document: https://support.hp.com/in-en/product/hp-officejet-pro-7720-wide-format-all-in-one-printer-series/768... for Resolving Copy Problems.

 

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thank you for joining the HP Community.

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation