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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended
HP ENVY 5055
macOS 10.15 Catalina

I can't get the scanner to work - the printer - internet connection is fine.  I can't remember it if its ever worked. The option was to reset everything & that is NOT AN OPTION since I do not want to screw up my printing capability & make things much worse. Are there other ways to get this done. My warranty expired last year. 

1 REPLY 1
HP Recommended

@KJS61, Welcome to HP Support Community!

 

Are you able to make photocopies on the printer?

Are you using the HP Easy Scan App to scan? Is there any error message when you try to scan?

 

Meanwhile, refer to the document HP Printers - How to Scan (Mac)  for alternate scanning methods.

 

Also, Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

Keep me posted for further assistance.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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