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‎06-30-2020 11:43 AM

HP Recommended

My company purchased a couple of these flatbed scanners and they have had the same issue.  Both of them were still under warranty so HP replaced them for free. About 6 months later both scanners have the same issue within a week of each other, but because the warranty has run out on both of them, HP will not replace them.  I thought that was quite unfair of them since there is obviously a flaw with their hardware based on the fact that this is not an isolated incident. 

1 REPLY 1

‎07-04-2020 05:38 AM

HP Recommended

Hi @Boohayes

 

Welcome to the HP Support Community. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

Asmita
I am an HP Employee

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