Resolve Windows 10 or update issues on HP computer or printer– Click Here
i can't scan
@AA1987, Welcome to the HP Support Community!
Update the printer firmware
Click here to download and install the latest firmware from your MAC.
Also, check for any software updates on MAC
Click the Apple icon > About This Mac > Software Update and install any available update.
Refer to this document to know how to scan from your MAC.
If the issue persists, we will have to reinstall the printer.
Hope this helps! Keep me posted.
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Have a great day!
KUMAR0307 I am an HP Employee
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