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gca93
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scanning multiple pages on a hp envy 7640

envy 7640
Microsoft Windows 7 (64-bit)

i am unable to scan multiple pages to one pdf file..... the add page button stays greyed out 

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HP Support Agent
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scanning multiple pages on a hp envy 7640

@gca93

 

Welcome to HP support community.

 

Perform root level uninstallation to remove all the printer related software's.

  • In Windows, search for and open Programs and Features.
  • Select your HP printer.
  • Select Uninstall.
  • In Windows, search for and open Devices and Printers.
  • In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
  • Open up the run command with the "Windows Key + R" key combo.
  • Type printui.exe /s and click OK.
  • Click on Drivers tab.
  • Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
  • Select OK.
  • Remove all instances of the same.
  • Select Apply and OK on the Print Server Properties windows.
  • Close Devices and Printers. 
  • Restart the PC again.

Download and install full feature driver

Click here to download the driver.

 

Update the printer firmware

Here are the steps:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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gca93
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Message 3 of 4
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scanning multiple pages on a hp envy 7640

Thank you 

Will try and get back to you. 

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HP Support Agent
HP Support Agent
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Message 4 of 4
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scanning multiple pages on a hp envy 7640

@gca93

 

Yes, you can try the steps at your leisure and get back to us with the outcome.

I will be more than glad to assist you.

 

Cheers.

Sandytechy20
I am an HP Employee

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