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Message 1 of 8
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scanning problem on hp 3070a

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hp deskjet 3070a
Microsoft Windows 10 (64-bit)

Hello, i am having a scanning problem: after i scan through the glass which is very clean  i dont get a clear scan here a pictures on blank scan and with a photo:

blank white scanblank white scanphoto scanphoto scan

anyone knows whats is the problem and how can i fix it ? 

 

thank you

7 REPLIES 7
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HP Support Agent
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Message 2 of 8
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@urielk

 

Welcome to the HP Support Community.

 

Does this also happen while copying?

 

Try the steps from here: https://support.hp.com/sk-en/product/hp-deskjet-3070a-e-all-in-one-printer-series-b611/4311847/model...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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Hello, thank you for the respone !

 

i've seen this page already before i wrote here the problem  and already cleaned the glass but it doesnt seem to make any difference after cleaning it, and yes, this is also happens with the copy option, both black and color copy.

 

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HP Support Agent
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  1. Reset the printer to clear certain error states, and then check the power source to make sure the printer is getting enough power to operate the copier.

  2. With the printer turned on, disconnect the power cord from the printer, disconnect the power cord from the power source, and then wait 30 seconds.

  3. If you are using a power strip or multi-plug adapter, connect the cord directly to a wall outlet to make sure the printer is getting enough power.

  4. Reconnect the power cord to the printer, and then try making a copy.

    • If the issue persists, connect the printer to a different wall outlet to determine if the original outlet is causing the issue.

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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Hello again, unfortiantly none of it  made any chanage, i even tried to replace the cable with no result. 

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HP Support Agent
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If you've spare cartridges, do try those and see if it happens with those.

 

You may try a firmware update too: https://support.hp.com/in-en/document/c02919168

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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Hello again, changing the cartidges didnt make any change

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Hi Uriel,

A such likely occurs due to a broken scanner hardware or maybe due to any power issue. please unplug the power cable from both ends, plug it back to the printer and directly to a wall socket in the other end, to deny any possible power cause.

 

Try making a copy and check if you may see any difference.

 

If the same persists it will likely require servicing or replacing the printer.



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