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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎10-17-2015 06:46 PM

HP Recommended
Product: HP Photosmart Prem 310 Series
Operating System: Microsoft Windows 8.1 (64-bit)

My scanner seems to scan documents just fine except the entire background of the document shows up bright pink!  I   rebooted the computer and printer then updated the printer driver, rebooted the computer and restarted the printer again and cleaned the printer ink heads.  Does anyone have any ideas for getting rid of the pink background?  Thank you for your time and expertise!  Suzanne

4 REPLIES 4

‎10-18-2015 12:37 AM

HP Recommended

Hello, 

 

Kindly try scanning and making a copy of blank white paper.

 

If issue still exists,  Click here to access the steps that should resolve the issue.

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
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‎10-19-2015 05:59 PM

HP Recommended

Thank you for trying to help me Jabzi, but unfortunately, I still have the pink issue when scanning.  I did print the scan on blank white paper as you suggested and it worked but the scan itself is still pink so when I send a scanned copy to someone it will appear pink to them.  I also took the steps in the link you sent and no luck there either.  Again, thank you for trying to help me.

Suzanne

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‎10-19-2015 09:09 PM

HP Recommended
Hello,

It seems to be an issue with scanning module.

Kindly contact HP Tech Support for further assistance. If you are in US call 1800 474 6836
Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
Was this reply helpful? Yes No

‎10-21-2015 08:45 AM

HP Recommended

Thank you, I will give them a call.  I appreciate your time.

Suzanne

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