scanning to pdf ok but does not save to pdf

[STICKMAN5124]

Scanning is supposed to create a pdf file then save in designated folder. It use to do that. Now it wants a pdf file to save to and that is not possible so it fails every time even with JPEG.

[Betty0610]

@STICKMAN5124

Let's try to do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Open up the run command with the "Windows key + R" key combo

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[STICKMAN5124]

I followed the instructions twice. Failed twice at installation unsuccessful network installation. It recognised the printer before starting but after some 10 minutes each time it failed. I also tried the print/scan doctor that recognised a problem, started the repair but after another 15 minutes also failed to install. The printer wireless connection correct. What do I do now?

[STICKMAN5124]

I sent a reply about 15 minutes ago. I have tried the Print/Scan Doctor again and this time successfully installed the 5532 software however the pdf problem is present. There must be another problem perhaps not HP?

[Betty0610]

@STICKMAN5124

You can try uninstalling and reinstalling the Adobe Reader on your Computer.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!