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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎12-08-2019 04:49 PM

HP Recommended
Product: HP Envy 7640
Operating System: macOS 10.15 Catalina

unable to scan documents to my apple laptop.

1 REPLY 1

‎12-11-2019 06:25 AM

HP Recommended

@rome27, Welcome to the HP Support Community!

 

Which application are you using to scan from your MAC?

Do you get any errors while scanning?

 

If you are using HP Easy Scan, HP Easy Scan is not yet compatible with macOS 10.15 Catalina. We're actively working to restore complete functionality. I suggest using HP Smart app or Apple Image capture to scan from your MAC. Kindly refer to this document to know how. 

 

Refer to this document for more info on HP Easy Scan.

 

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

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