scansione documento con risultato finale immagine nera

[pingall]

Ho una stampante multifunzione portatile HP OfficeJet 250. funzionava perfettamente ho fatto l'aggiornamento  firmware TZM1CN2020BR ,  Ogni volta che provo a scansionare un documento con hp smart mi crea un immagine nera come  risultato finale , ho provato la risoluzione 300 dpi a 600 dpi  con compressione  media e alta stesso risultato nessuna immagine  solo nero, 

qualcuno mi sa  come  risolvere  il problema?

grazie

[BiancaS · Accepted solution]

Hi there! Thank you for visiting our English HP Support Community! 🙂

We advise you to post your question in English to insure a quick response for the Community. This can also help other users to take advantage of your post, in the case they have the same question.

Or, if you prefer, you can visit the HP Support website (https://support.hp.com/us-en?openCLC=true), to find the support channel for your region.

Thank you for your understanding.

Kind regards,

BiancaS.

[pingall]

I have an HP OfficeJet 250 portable multifunction printer. Functionality fully functional TZM1CN2020BR firmware, Every time I try to scan a document with hp smart it creates a black image as a final result, I have tried the 300 dpi resolution at 600 dpi with medium and high compression itself result no image only black,

anyone know me how to fix it?

Thank you

[sandytechy20]

@pingall

Welcome to the HP support community.

Check the scanner bar functionality: partially lift the scanner lid, and then press the Copy button or icon. If the scanner light does not illuminate or move across the glass.

Meanwhile:- 

Perform a power reset

1. Turn on the printer, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Wait at least 30 seconds.
5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
6. Turn on the printer.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[pingall]

Hi thanks for replying, I specify that I keep an hp officejet 250 mobile series printer, it has a built-in scanner I tried to verify that the scanner light turns on.I tried to turn it off as it wrote but the result is always the same displays the black image of the document that I put in the scanner. if there is a solution give it to me thanks
regards

[KrazyToad]

@pingall

Please try updating the printer Firmware. Link: https://support.hp.com/in-en/document/c02919168

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

[pingall]

hello firmware update had already been done firmware version tzm1cn2020br .... and I think the problem is since I updated the printer, I tried to reinstall the firmware but it does not make me reinstall ..

[sandytechy20]

@pingall

This seems to be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[pingall]

thank you I will try to contact hp support

[sandytechy20]

@pingall

You are welcome.