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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎04-25-2020 02:40 PM

HP Recommended
Product: hp officejet 8216
Operating System: Microsoft Windows 10 (64-bit)

I just purchased this printer yesterday and the screen that allows for copying, scanning, or faxing is not displayed.  Only the screen that allows you to set up the printer.  How do I get the main screen?

1 REPLY 1

‎04-30-2020 06:55 AM

HP Recommended

Hi @Debbi6564

Welcome to the HP Support Community. I'd be happy to assist you.

  • What do you see on the printer display screen?
  • Kindly refer to this document to know how to setup the printer for the first time.
  • Only once the initial setup is complete, you will be directed to the home screen of the printer.
  • If there is any protective tape on the screen, remove the same.

Once the printer is setup, use the HP Smart app to print and scan from your Win PC

Click here to download and know more about the app.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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