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Carfman Student
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the scan glass locks up and the automatic doc feeder gets dislodged.

Officejet HP7612
Microsoft Windows 8.1 (64-bit)

The scan glass part locks up, and when trying to open the automatic doc feeder gets disconnected.  Having trouble reconnecting the part to fit into place properly.

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HP Support Agent
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the scan glass locks up and the automatic doc feeder gets dislodged.

@Carfman,

 

Thank you for posting your query on HP Community,

 

This looks like a possible hardware failure with the printer. I would recommend you contact our HP support team for further assistance. 

 

HP support team can be reached on this link.

 

Let me know if you need any further assistance. I'll be more than happy to help you.

 

That said, If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Jeet_Singh
I am an HP Employee

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