• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎06-09-2020 08:01 PM

HP Recommended
Product: Dell Inspiron 3471
Operating System: Microsoft Windows 10 (64-bit)

I cannot scan to my computer with my HP OfficeJet 4652 All-in-One Printer.   I found instructions to open the software to bring up Printer Assistant but that is not the screen that opens and it has no option to "Manage Scan to Computer" to enable it.

The scan doctor software flagged the driver said it was unable to communicate with the product.  I downloaded driver and Firmware update but they open but do not run.

one solution said to uninstall and reinstall the software but to download the HP OfficeJet 4650 All-in-One Printer series full feature software first, but I cannot find it.  It has a wrench symbol by the Windows (WIA) Scan and stopped at HP Twain Scan.

I have tried all sorts of things that the virtual assistant suggested and nothing worked. 

I think this is the first time i tried to scan to this new computer, the old one was a Dell as well as this one.  I don't think I have the same software as when I first got the printer.

Thanks for your help.

2 REPLIES 2

‎06-09-2020 09:17 PM

HP Recommended

Hi,
From the search bar type CMD, right-click on Command-Line, and select Run as Administrator, be sure to confirm any prompt by pressing Yes.

Past the following command and press enter:

Sc config stisvc depend= rpcss/ShellHWDetection

Now restart your computer and try scanning, may you see any difference?

 

If the issue persists, is the printer connected via USB or through the network?

 

The Manage Scan to Computer option should only appear for a network-conencted printer, not for a USB connection.


Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎06-11-2020 06:38 PM

HP Recommended

That did not work.  I am connected by wireless.

I got the message on the printer "Make sure that the scanning software has been installed and configured on your computer, and then try again."

on the software I got the following:

mapper09_0-1591921483062.png

It is powered on.  I it is connected to the network and the network is functioning properly. 

I cannot verify that the scan feature is enabled.

I also redid the IP address.

I could not find anything about the firewall at www.hp.com/go/wirelessprinting

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.