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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎08-08-2020 09:57 AM

HP Recommended
Product: 5255 All in One HP printer

unable to scan fro HP all in one 5255 printer to macbookpro computer

1 REPLY 1

‎08-11-2020 04:48 AM

HP Recommended

Hi @jimhew,

 

I'd like to help you with the scan issue.

 

I understand you want to scan to computer from the printer, but are you able to scan from the computer? Is scan to computer-enabled on your computer?

 

Download the HP Utility for Mac from here.

 

Try following the steps below-

 

Open the HP Utility Folder and go to Scan to Computer

 

 

 

 

Try Scanning.

 

Let me know the outcome.

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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