06-14-2019 08:07 AM
I receive a vertical black line in the middle of the 1st page only of a scan on my pagewide 477 dw multi
Does not show up on back side of 2 page scans.
Does not show up on printed pages
Printer is pretty new
Tried cleaning rollers
06-15-2019 09:40 AM
You have contamination on the scanner glass you need to clean. This unit has 2 scan heads so you need to make sure both are clean. If the line is on the side that is face up in the document feeder, then lift the lid and clean the slit of glass on the left side. If the line is on the other side then you need to clean the backside scanner. Check YouTube for instructions to do that.
06-17-2019 01:48 PM
Thanks for your reply. If you are correct, I see a small black fleck under the glass on the left side pane. How do I get under the glass to remove or even blow out with compressed air?
Thanks for your quick initial reply