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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎07-10-2019 04:30 PM

HP Recommended
Product: Envy 120 All In One
Operating System: Microsoft Windows 10 (64-bit)

I'm getting "very fine" vertical lines on scans & copies, but not docs I send to printer to print from computer.

1 REPLY 1

‎07-10-2019 10:52 PM

HP Recommended

If you are using the automatic document feeder then most likely you have contamination on the scanner glass. Lift the scanner lid as  you would to place something on the flat glass. On the left side of the top you should see a separate piece of glass. Clean it well with window cleaner. Even tiny bits of adhesive from sticky notes will reflect light and cause a defect.

This HP video is very helpful:  https://www.youtube.com/watch?v=cMzQVls32hI

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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