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Forkber
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when I scan a small black rectangle appears in the upper right corner

Envy 5030
Microsoft Windows 10 (64-bit)

Hi,
when I scan a small black rectangle appears in the upper right corner. it does not happen when making a copy.
the problem has always been present.
any suggestions?

Black dot.jpg

 

Forkber
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Level 16
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when I scan a small black rectangle appears in the upper right corner

Hi,

Do you scan in color or black and white?

 

Have you tested the same condition while copying? (e.g. test color copy if it happens on standard color scan)

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Forkber
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when I scan a small black rectangle appears in the upper right corner

hi, 

same issue in color and /bw scan, nothing while coping....

Forkber
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Level 16
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when I scan a small black rectangle appears in the upper right corner

Thanks for clarifying.

 

What software do you scan from? (e.g. HP Scan, HP Smart or any other software)

 

what are the exact steps taken?

 

Can you see the same results for any scanned file type? e.g when scanning as PDF and as JPG too?

2019_MeetupAward_Signature_FINAL(1).png
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Forkber
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when I scan a small black rectangle appears in the upper right corner

hi,

I scan from the hp app and from the irfanview scan menu, on windows 10, and with the linux simple-scan program.
always the same result in png, jpg or pdf.
remember that making a simple copy the black block does not appear ....

Forkber
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