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when scan thru feeder comes out dark how can i lighten

envy 7800 series
Microsoft Windows 10 (64-bit)

my scanner docs are really dark when I use the feeder. how do u lighten it

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when scan thru feeder comes out dark how can i lighten

@kdbentley

 

Welcome to the HP Support Community.

 

Does this happen only through the Feeder or the scanner glass as well? Are the copies coming out well through the Feeder?

 

You can go to the Copy Menu>Document>Quality>Lighter.

 

Also, here are some steps to improve the scan quality: https://support.hp.com/in-en/document/c05343887

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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when scan thru feeder comes out dark how can i lighten

Copies are fine. Only s, so this is not a good thing.

canned docs thru the feeder. I have to scan a lot

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when scan thru feeder comes out dark how can i lighten

Did you try the steps given? Request you to be specific in your answers as it will help us diagnose the issue, hence does this happen only through the Feeder or the scanner glass as well? Are the copies coming out well through the Feeder?

 

Let's try to do a root uninstall and reinstall of the software:

 

Unplug any USB cable, if any, before doing this.

 

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Open up the run command with the "Windows key + R" key combo

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

 

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

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when scan thru feeder comes out dark how can i lighten

Does this happen only through the Feeder or the scanner glass as well? Are the copies coming out well through the Feeder?

 

Change the scan settings with HP Printer Assistant.

  1. Load the item on the scanner glass, in the document feeder slot, or in the automatic document feeder (ADF), depending on your printer type and features.

    NOTE: 

    Do not load photos in the ADF to prevent damage to the photos and the printer.

  2. Search Windows for your printer model, then click the printer name in the list of results.

    HP Printer Assistant opens.

  3. Click Scan, then click Scan a Document or Photo.

    HP Scan opens.

  4. Click one of the shortcuts that matches the file type and resulting action you want.

  5. Change any of the shortcut default settings in the right side of the window, if necessary.

    NOTE: 

    Available settings change depending on if you are scanning a document or photo. For example, the PDF File type is only available for document scans.

  6. Select Show scan preview or Show Viewer After Scan to preview and make additional edits to the scan before saving it.

  7. Click Advanced Settings or More to change settings such as quality, color, and default scan destination folder.

  8. Click Scan.

    The printer scans the item, then a preview of the scan displays in HP Scan.

  9. If necessary, double-click the thumbnail image of the scanned item, then change any additional settings.

  10. Click Save.

    The Save as windows opens.

  11. Select the folder you want to save the scan to, change the File name if necessary, confirm the file type in the Save as type menu, then click Save.

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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when scan thru feeder comes out dark how can i lighten

Try using the HP Smart App on your Computer: https://support.hp.com/in-en/document/c04675142

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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