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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-13-2015 10:56 AM

HP Recommended
Product: Dongle
Operating System: Windows 7

My dongle for my keyboard and mouse has worked fine for years. I plugged it up to the Android thing to my HDTV and now my dongle isn't seen by anything anywhere. Do i need to simply reload a driver or something??? The blue light comes on when i plug it in to my computer then it flashes a few times and goes off.

Thank you for any info...

3 REPLIES 3

‎01-13-2015 11:26 PM

HP Recommended

Hi az85253, Try doing theese steps:

 

1.Unplug receiver

2.Replace the bateries on your keyboard and mouse to a new ones.

3.Press and hold blue connect button on mouse and keyboard

4.Plug in the receiver

 

*Make sure the keyboard and mouse is near by the receiver.

I'm an HP Employee
-Please mark Accept As Solution if it solves your problem
-Please click the Kudos Thumbs up if you would like to say thanks
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‎01-27-2015 08:23 AM

HP Recommended

My usb connector have work for years,three days ago it is not seen anything,mouse and key board do not work. when I restart the computer the light blinks in the usb connector.

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‎01-27-2015 10:05 AM

HP Recommended

Hi

 

 

>>try installing the optional drivers form the windows update screen

 

>>if not please try uninstalling and reinstalling the drivers

 

>>start the fresh installation

 

 

Please click "Accept as Solution " if you feel my post solved your issue, it will help others find the solution.

Click the "Kudos, Thumbs Up" on the bottom right to say "Thanks" for helping!

I am an HP employee
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