cancel
Showing results for 
Search instead for 
Did you mean: 
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
bnjroo
Level 4
134 101 5 10
Message 1 of 3
2,665
Flag Post

Solved!

HP Early Evaluation Program Download Manager Requires Login?

HP Recommended

Recently, HP SoftPaq Download Manager on my HP ProBook 4540s self-updated and installed HP Early Evaluation Program Download Manager. I'm fine with autoupdates, but there's a problem.

 

First, I can't use the original SoftPaq Download Manager version 3.4.10.0 because it automatically updates. Second,  

I can't use the new HP Early Evaluation Program Download Manager, also version 3.4.10.0, without a username and password. So, now what? Is there a login I can use? Where do I get it?

 

Just for giggles, I put in my HP Passport username and password, and the login window responds after about 30 seconds with "Could not connect… Please try again…"

 

 

P.S. This thread has been moevd from Notebook - HP ProBook, EliteBook, Compaq, Slate/Tablet PC, Armada, LTE to HP SoftPaq Download Manager. - HP Forum Moderator

"There's no such thing as a fool proof system. Someone will make a better fool tomorrow."
0 Kudos
2 REPLIES 2
louy
Level 4
57 48 24 5
Message 2 of 3
Flag Post
HP Recommended

The SDM and the HP Early Evalution Program (EEP) are the exact same application. Which one is installed depends on passing a command-line switch to the installer (setup.msi): no switches = SDM, switches = EEP. This is why we find it puzzling that SDM updated and installed EEP.

 

You can revert EEP to run as SDM, but rather than explaining all the manual tweaks that need to be performed, we would recommend the following:

 

  • Uninstall SDM/EEP.
  • Delete any files and subdirectories under this directory: C:\ProgramData\HP SoftPaq Download Manager.
  • Download the latest version of SDM from here: http://www.hp.com/go/sdm . Note, that will be version 3.4.11.0.
  • Launch the executable.

 

To answer your question, SDM continues to not require any credentials but EEP does (for security reasons) but they are assigned to the customer at the time the program starts.

bnjroo
Author
Level 4
134 101 5 10
Message 3 of 3
Flag Post
HP Recommended

It is odd that my installation was trying to install EEP instead of SDM 3.4.11.0 but I followed your steps and setup went as expected. Thank you.

"There's no such thing as a fool proof system. Someone will make a better fool tomorrow."
0 Kudos
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation