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unmanagedsoftwa
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HP Softpaq questions

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Hello, I'm conducting research on the HP SoftPaq program to determine if it should be permitted to be installed.  I have a few questions that need to be answered for submission -

 

1) List of current and previous version numbers and release dates  for HP SoftPaq

2) Is HP SoftPaq HIPAA compliant?

3) Is HP SoftPaq FIPS 140-2 certified?

4) Can you provide a VPAT (Voluntary Product Accessibility Template) for this product?

5) Phone, email & POC contacts for HP SoftPaq product support.

6) Are there any known vulnerabilities with HP SoftPaq?

7) List of known standards or protocols used by this software? (i.e. ftp, etc.).

😎 Is HP SoftPaq packaged with any third party standalone software?

9) What are the components of the HP SoftPaq product?

10) What database technology is used for the for SDM database?

Thank you for your assistance.

 

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Dragon-Fur
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@unmanagedsoftwa

 

Welcome to the HP Community Forum - we are a community of HP enthusiasts!

 

Reference:

Client Management Solutions - Overview

 

Client Management Solutions - Downloads

 

HP Management Tools
HP Image Assistant (HPIA) User Guide01/20/2016HP Image Assistant (HPIA) User Guide PDF, 1.07 MB
HP SoftPaq Download Manager and HP System Software Manager08/25/2014c03994296.pdf PDF, 720KB
HP System Software Manager User Guide09/29/2014HP Client Updates Catalog for Microsoft System Center Products.pdf PDF, 2.0 MB
HP BIOS Configuration Utility User Guide04/28/2015HP Client Updates Catalog for Microsoft System Center Products.pdf PDF, 2.0 MB

 

 

@unmanagedsoftwa wrote:

Hello, I'm conducting research on the HP SoftPaq program to determine if it should be permitted to be installed.  I have a few questions that need to be answered for submission -

 

1) List of current and previous version numbers and release dates  for HP SoftPaq

2) Is HP SoftPaq HIPAA compliant?

3) Is HP SoftPaq FIPS 140-2 certified?

4) Can you provide a VPAT (Voluntary Product Accessibility Template) for this product?

5) Phone, email & POC contacts for HP SoftPaq product support.

6) Are there any known vulnerabilities with HP SoftPaq?

7) List of known standards or protocols used by this software? (i.e. ftp, etc.).

😎 Is HP SoftPaq packaged with any third party standalone software?

9) What are the components of the HP SoftPaq product?

10) What database technology is used for the for SDM database?

Thank you for your assistance.

 


 

It sounds like you are researching this subject for a work environment.

 

Know that our Community forum is not a direct conduit to HP Technical Support.

 

HP provides a forum presence for the purposes of administration and oversight.

 

We can offer our opinions, such as they are.

 

My personal opinion is that the tools in the Software Download Manager are worth investigation.  At the very least, the suite can be used to query Driver information for individual systems and / or series.

 

 

Should you not have a fleet contract, you can contact HP for an individually warrantied system:

 

Open HP Customer Support - Laptops >

Enter your precise Model / Product name in the space provided and Click Search icon

OR

Select 1 > Narrow your Selection >> Click on the icon for your notebook type / series

When your computer’s page opens > Click last tab (on the right): Get Help from HP >

 

Example:

Open HP Customer Support - Z Book Workstations >

Click on the icon of your workstation model >

When your Z Book page opens > Click last tab (on the right): Get Help from HP >

Select the option that best fits your needs:

 

More...

 

HP Contact Information – Sales, Technical Support, other Contacts -  USA / Canada

Fill in form to receive Case Number and Contact Information

Contact HP – USA - Assistance

 

HP Contact Information - Including UK

HP Tech support/ Customer Service – Some English-Speaking Countries

 

HP World-Wide Support

 

Warranty Check

HP Customer Support - Product Warranty Check

 

Optional Coverage Plans:

Enter your product number in the form to view various Warranty plans available for that system:

Care Pack Central

 

CarePack Definitions (File may be slow to load in Firefox - Edge is faster...):

Care Pack Services Definitions

 

HP Consumer Services (Service Purchase Information)

1-866-724-8600

 

 

When you see a Post that helps, inspires, provides fresh insight,

or teaches you something new, click the Thumbs Up on that Post.

Fixed / Answered? Click that post Accept as Solution to help others find Answers.

 

 

 

 

 

Dragon-Fur

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