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vonahne26
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HP sold me an Office Key that has already been registered

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Envy 17-t
Microsoft Windows 10 (64-bit)
I just bought my laptop and an Office 2016 key was bundled with the laptop. I found the sticker with the key in the bottom of the box. It was not pre-installed so I started the process of registering the key with my email. When I tried it told me it was already registered to nr*****@163.com. When I contacted HP support they said they could not help unless I paid for their software support, or contact Microsoft. Microsoft support was no help and I am not paying to recover the code that I bought. I thought that maybe I could get help here before I start the process of returning the laptop, and going with a laptop company that would sell me a software key that has not already been used by someone.
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jlwalling
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This happen to me also software registered to t*****@136.com. Microsft told me HP redeems the code on behalf of the customer and I need to get the Microsoft Account and password associated with the subscription. I also spent 3 hours on hold getting transfered 4 times to be told I needed to purchase their software support. As far as I know there is nothing wrong with any of the items laptop or software just they gave me a product key someone at HP already associated with an account.

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kmillertx
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I haven't called HP or MS support, but I'm getting the same run-around from the online activation.  Does anyone have a workaround for this?

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