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RejiGeorge
Level 1
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Message 1 of 2
497
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IDT PC AUDIO HAS STOPPED WORKING

HP Recommended
HP ENVY Sleekbook 4 PC
Microsoft Windows 8.1 (64-bit)

Hi,

 

 HP ENVY Sleekbook 4 PC

Product number: C1X33EA#ABV

Serial number: (removed content)

OS: Windows 8.1 64 bit

 

When I click on Beats audio and enhance it I get the error that IDT PC AUDIO HAS STOPPED WORKING. Recently i factory reset my lap as i faced some virus attack and the OS was WIndows 10. 

 

Please help

 

Regards

RG

 

 

 

1 REPLY 1
DavidPK
Level 18
49,520 48,626 9,902 16,893
Message 2 of 2
Flag Post
HP Recommended

Hi,

 

Try the following.

 

Download the IDT Audio installer on the link below and save it to your Downloads folder.

 

http://ftp.hp.com/pub/softpaq/sp60001-60500/sp60188.exe

 

When done, open windows Control Panel, open Device Manager and open up Sound, Video and Game Controllers.  Right click the IDT device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow this and then proceed with the uninstall.

 

When complete,download and reinstall the Chipset driver on the following link.

 

http://ftp.hp.com/pub/softpaq/sp63501-64000/sp63640.exe

 

When the Chipset reinstallation has cpmpleted, restart the notebook.

 

Let Windows fully load, then open your Downloads folder, right click on the IDT installer and select 'Run as Administrator' to start the installation.  When this has completed, restart the notebook again.

 

Regards,

 

DP-K

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