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robstrange
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New HP ENVY 4504 printer - scan facility won't work on set up

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HP ENVY 4504
Microsoft Windows 10 (32-bit)

I've successfully connected my new ENVY 4504 e-printer to my pc (wirelessly) and the printing and copying facilities work just fine.  However, when I click "scan" on the printer my pc says "HP ENVY 4504 not found", so scanning doesn't work.

 

I submitted a question to HP Support, who promised a response in one working day - that was four days ago!

 

Any help much appreciated - thanks!

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banhien
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@robstrange wrote:

I've successfully connected my new ENVY 4504 e-printer to my pc (wirelessly) ...

Hi,

 

But have you installed software and driver to your computer yet ? If yes, please apply the following fix: 


        https://support.microsoft.com/en-us/kb/3133431

 

Regards.

BH
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robstrange
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Thank you for the quick response.  I believe my son did in fact install software and drivers so I will try the link to the fix later today.  I'll let you know how it goes.

Rob

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