Initially, that did not work. What did was leaving the printer, for an extended period of time, with power supply unplugged. Once over night did not work but the second time it did. When it finally powered up correctly, the warning message came up that stated "to turn power off with button on front cover, not to unplug. This tells me we may have had a power disruption to the house that caused the issue because the printer only gets turned off from the power button on the front panel.
Thanks for the help.
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