Can anybody help with small query. I have been using my scanjet perfectly well on several occasions having been given it by a friend some time ago, but now the hp solution app will not open. On double clicking my icon the initial image appears but cancels at once with an accompanying sound. It seems somehow blocked. I'm sure my problem is straightforward since it worked fine from originally being set up from disc. There are no error messages. I have usedi t fine since update to Windows 10 so this is not concern.. Any ideas? Much appreciated.