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AngryAlfred
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Message 1 of 2
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hp photo creations. when clicking a print my own card a script error occoured

HP Recommended
Hp photo creations
Microsoft Windows 10 (64-bit)

when clicking on print my own card an error happens.

 

Script Error

An error has occurred in the script on this page.

Line: 1

Char: 1

Error: 'play' is undefined

Code: 0

URL:

 

ive clicked yes to continue running script but the card comes up black and prints black.

i have reinstalled the program and it does the same thing

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RocketLife
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Message 2 of 2
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HP Recommended

Hi Alfred.

 

Script errors are usually caused by a conflict with Internet Explorer. (Even if you don't normally use that web browser, it provides background services thatother programs use.) We recommend resetting Internet Explorer to fix the error. Here's how:

 

  1. Open Internet Explorer and select the Tools (gear icon) menu.
  2. Click on Internet Options.
  3. Select the Advanced tab.
  4. Click the Reset button (bottom of window).
  5. Click the OK button to close Internet Options.
  6. Close Internet Explorer and then reopen Internet Explorer.
  7. Select the Tools menu.
  8. Click on Internet Options.
  9. On the General tab under Browsing history, click on Settings.
  10. On the Temporary Internet Files tab, click on View Files.
  11. Delete all contents in this folder, then close the window.
  12. Close all Internet Explorer windows by clicking OK.

Please let us know how it goes. You can also reach HP Photo Creations customer support at www.hp.com/go/supportform.

RocketLife, developer of HP Photo Creations
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