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kaileyc03
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lost windows 7?

HP Recommended
Pavilion dv6-6167cl
Microsoft Windows 7 (64-bit)

My younger sister got an older laptop from a relative and I was helping her get it ready for her to use. I did a factory reset and didn't back anything up. Now, it finished rebooting but there is an error screen saying that I need a  Windows installation disc (but windows 7 came pre-installed on the computer so we dont have one).

I think Windows 7 was deleted in the factory reset and I have no idea how to reinstall it.

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y2ken
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Message 2 of 2
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HP Recommended

The recovery partition on your hard drive may be corrupted.

Please try initiating a system recovery from start up using the method described here.

If an error message indicates that System Recovery cannot be run from the startup screen, a set of recovery discs will be needed to perform a system recovery.

 

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