windows 10

[JGreenfield61]

Not a question, but a complaint. I was using Microsoft Word, making a new document, when the computer suddenly stopped processing. It went automatically into close-down mode and entered Windows 10 installation process. It said don't touch the computer! I didn't. 2-1/2 hours later it was finished. I find I now have Windows 10. I guess that's ok, but I'm perplexed. I was considering it, but never had asked to do it. In fact, a consultant told me not to get it. Why did this happen? I'm not sure I'm upset. So far it seems to be working ok. However, I have no way to find out how it works. Are there any instructions?

Signed: A bit confused.

[Malygris1]

Hi @JGreenfield61,

Welcome to the HP Support Forums! It is a great place to find the help you need, from other users, HP experts and other support personnel. I understand that somehow Windows 10 installed itself on your system. I am happy to assist.

Normally it requires some form of intervention to install unlike the the Windows 8 to 8.1 update of around a year ago, where a previous Windows system update enabled the upgrade from 8.0 to 8.1 as part of the preparation for the Windows 10 release. But even so,as long as it is within 30 days of the upgrade to Windows 10, you should be able to rollback if that is what you wish.  Going back to Windows 7 or Windows 8.1 - windows.microsoft.com

Other than that, if you wish to complain about the Windows 10 upgrade process, or the particular conditions of what happened in your case, that would best be addressed to Microsoft. Contact us - support.microsoft.com

Please let me know how that works for you, and if it does resolve your issue, please mark this post as a solution. Kudos would also be appreciated.