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Student
Posts: 1
Member Since: ‎04-12-2017
Message 1 of 2 (1,541 Views)

Remote graphics software frequent network connectivity issue

Operating System: Microsoft Windows 7 (64-bit)
Hi
I connect to my client PC through RGS via vpn to work on UG cad. I frequently notice red screen alert ( network warning) that my connection is poor. The latency between my PC and RGS sender is 240ms. I have a 10 Mbps line and the bandwidth consumed never exceeds 2 Mbps. . It used to work well before but recently it is getting worse . When I checked with my ISP, they say the line is fine and infact i can see consistent latency of 240 ms. (Ping). How do I troubleshoot and fix this issue.
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Master's Graduate
Posts: 526
Member Since: ‎11-17-2008
Message 2 of 2 (1,481 Views)

Re: Remote graphics software frequent network connectivity issue

Like many things, having more "points" between A and B adds risk. A VPN is like that.

 

However, are you running with RGS with HP Velocity? If so, turn HPV off. It doesn't like VPNs. :)

I am an HP Employee
NPI Manager - Z VR / Desktops
-----
iMaxx” FORMER VOODOO PC / HP LEGACY GAMING SERVICE MANAGER
While I am an HP employee, my comments and suggestions are my own and do not represent HP Inc.
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