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Littleredbek
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2-in-1 Can not connect to Bluetooth

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sprocket 2-in-1
iOS

BB62D9F2-F635-4B13-AD8D-F3252868527F.png

I bought the 2-in-1 just over a year ago (late 2018) but now it refuses to connect to my Bluetooth on my iPhone 11Pro. 

I have reset it several time’s, deleting and reinstalled the app, reset my phone etc. my iPhone is able to pick up the signal but it is never able to pair with the device.  

extremely disappointed as it’s basically just a Polaroid camera now, which if I wanted one, I would have just bought that.  If it’s unable to connect with Bluetooth it’s “2in1” price Tag and labelling is a complete fraud. 

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Kumar0307
HP Support Agent
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Hi @Littleredbek

Welcome to the HP Support Community. Apologies for the inconvenience. I'd be happy to assist you.

 

Kindly perform the steps mentioned in this document to resolve the connectivity issue.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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PauldeKoning
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Had exactly same problem. Deleting previously paired devices, then rebooting phone and resetting the sprocket seems to have done the trick.

 

Problem resolved for me.

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Kumar0307
HP Support Agent
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@PauldeKoning

 

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!

KUMAR0307
I am an HP Employee

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