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nomli
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All pictures come out blue

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sprocket
iOS 12 - 12.0.1

My sprocket prints all my pictures slightly blue. I keep updating and recalibrating. But It doesn’t change.

What I’m doing wrong? is it a problem of the printer?

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TEJ1602
HP Support Agent
HP Support Agent
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Message 2 of 4
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@nomli, Welcome to HP Support Community!

 

Let us try the following steps:

 

Upgrade the Sprocket firmware

HP regularly releases firmware updates. Upgrading the firmware might resolve the issue.

  1. Make sure the Sprocket is on and your mobile device is connected to the Internet.

  2. On your mobile device, open the HP sprocket app.

  3. Tap the Menu icon , and then tap sprocket.

  4. Tap Manage Printers, make sure your Sprocket is selected, and then tap Printer Settings.

  5. Under the Status section, locate Battery.

    • If the battery charge is 25% or higher, continue with these steps.

    • If the battery charge is 24% or lower, charge the battery for at least 30 minutes, and then continue with these steps.

  6. In Printer Settings, look for a firmware upgrade.

    • If a firmware upgrade displays, tap Get Firmware Upgrade and then follow the on-screen prompts to complete the update.

    • If a firmware upgrade option does not display, the firmware is up-to-date.

Send a print job. If the print quality is still unacceptable, continue to the next step.

 

Clean the Sprocket paper path rollers

Dirt and debris on the paper path rollers can cause print quality issues. Use the colored Print Quality Card (formerly the Smartsheet) from the same pack of HP ZINK photo paper currently in the Sprocket to clean the paper path rollers.

NOTE: 

To avoid print quality issues, do not use a colored card from a different pack of photo paper.

  1. Remove the paper cover, and then remove any photo paper from the input tray.

  2. Check the photo paper and remove any severely bent, wrinkled, or torn photo paper from the stack.

  3. Reload the photo paper with the colored card on the bottom of the stack with the barcode facing down.

  4. Replace the paper cover, and then send a print job.

  5. The Sprocket calibrates and cleans the paper path rollers with the colored card, and then prints the photo.

Let me know the outcome.

Cheers 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!  

TEJ1602
I am an HP Employee

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Frankskm
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Message 3 of 4
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Still coming out blue tinted 

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TEJ1602
HP Support Agent
HP Support Agent
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Message 4 of 4
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@Frankskm

 

I would recommend you to try our other support options.

Follow the steps below to reach out to our HP Support team:

 

Step 1. Open link:www.hp.com/contacthp/
Step 2. Enter the product number or select to auto detect 
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click: HP contact options - click on Get phone number and phone number appear.

 

Thank you. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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