App does not connect to Sprocket

[IRoossien]

The app doesnt connect with sprocket. Ive tried several phones. The sprocket is on, Bluetooth is on (phone). But when I want to print a photo he keeps 'sending' to the sprocket. Looks likes there is no connection but my phone does find the sprocket
[edit]

[Flower_Bud · Accepted solution]

@IRoossien

Thank you for posting on HP Forums,

Flower_Bud is at your service.

As I understand, sprocket app does not connect to the sprocket, 

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution:

When was the last time it worked fine?

Were there any hardware/software changes made?

Let's uninstall Sprocket app and reinstall the updated version of the app from the store. 

Also, update Firmware: 

1. Open the HP sprocket app.

2. Tap the Menu icon , tap sprocket, and then tap Printers.

   The Sprocket information screen displays.

3. Look for a Sprocket firmware upgrade.

   • If a firmware upgrade displays, tap Get Firmware Upgrade, and then follow the on-screen prompts to complete the update.

   • If a firmware upgrade option does not display, the Sprocket firmware is up-to-date.

Once completed, try printing from the app. 

Let me know how this goes,

Cheers!

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

[IRoossien]

The sprocket is new. Never been used

[Flower_Bud]

@IRoossien

Thanks for responding,

It's great to have you back,

Please try the steps to resolve the issue 🙂 and keep me posted!

[IRoossien]

It works! Thx!

[Flower_Bud]

@IRoossien

Thank you for the update,

I appreciate your time and efforts,

I'm glad to hear the issue is resolved 😉

You've been great to work with and it has been a genuine pleasure interacting with you.

If you need further assistance, feel free to reach out to us 🙂

Take care now and do have a fabulous week ahead. 🙂