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LoudSobs
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Message 1 of 3
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App says not connected when it is connected

HP Recommended
RMN:SNPRH-1603
Android 6.0 Marshmallow
I literally just got my hp sprocket out of the box two hours ago. I charged it, connected it to Bluetooth for my Galaxy S6, and printed a photo. To my surprise, it worked. Then it suggested a firmware update. I agreed. It updated. After the update, I tried to print something else. It claimed the sprocket was not connected. My phone says it is connected. I restarted the app, the printer, and the phone. I reset the printer with the tiny tiny reset button. Still it says it is not connected, though my phone says it is. I have been using this thing for two hours and one photo. It already is not working. I didn't drop it, and I did every suggestion I could find. This is kind of time sensitive, and I would super appreciate any help anyone can give. Thanks.
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Angelavank
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I had the exact same issue. Then I deleted the app and loaded a new app. It didn’t ask for firmware update anymore but it is working for me now😀
Try it! Good luck!
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Spectre_Envy
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Message 3 of 3
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HP Recommended

Hi @LoudSobs - 

 

Yep, I'd try the suggestion from @Angelavank.  It's possible you have an outdated version of the app, but if not, even a uninstall/reinstall may help.  Seperately, you can try forgetting and re-pairing the Sprocket through your phone bluetooth menu. 

 

Hopefully after those two suggestions, you'll be back on-track...

 

 

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