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VictoriaY
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Black out prints

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I haven’t used my hp sprocket in months and I’m using it again but I’m printing photos and they are coming out totally black. It also has a smell of burning. Please anyone help me to fix this! I restarted it and everything still coming out black.

image.jpg

 

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kevin-t
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@VictoriaY

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.


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